Frequently Asked Questions

Yes, definitely! Purchasing your Vienna E-pass in advance allows you to plan your visit efficiently and reserve spots for attractions that require bookings. Even if you buy it at the last minute, you can still organize your itinerary easily. Our support team is available via WhatsApp to help you with travel planning and answer your questions.

Yes, it does! The Vienna E-pass comes with a detailed digital guidebook, providing essential information about each included attraction, opening and closing times, how to get there, a metro map, and local tips for getting around Vienna. The guidebook will make your journey even more enjoyable with useful insights and practical advice.

You can save up to 70%, depending on the number of days you stay in Vienna and the attractions you choose to visit. Even visiting just a few main attractions will give you noticeable savings. For a personalized plan, check the "Plan & Save" page, or contact our customer support team for tailored advice.

If you are planning to stay in Vienna for four days, the 4-day Vienna E-pass offers the best value. For the best savings, match the pass duration with the number of days you’ll be exploring Vienna. You can review all pass options and prices on our "Prices" page.

• Select your Vienna E-pass for 1, 2, 3, or 4 consecutive days based on your travel plans. 
• Purchase securely online using your credit card and instantly receive your digital pass via email. 
• Log in to your account to manage any reservations. For most walk-in attractions, simply show your pass or scan the QR code at the entrance and enjoy. 
• Some experiences require advance booking, which you can easily complete through your Vienna E-pass account.

No, there’s no daily limit! With the Vienna E-pass, you can visit as many included attractions as you like each day. Please note that each attraction can be visited once per pass.

• You can activate your Vienna E-pass in two simple ways.
• Log in to your account and select the start date for your pass. Remember, the pass is valid based on calendar days, not 24-hour periods.
• Alternatively, your pass will automatically activate upon first use. Simply present your pass to the counter staff or guide, and it will be activated. Your pass validity will be counted starting from the day of activation

All attractions listed as included with the Vienna E-pass are available for free entry. However, certain services, such as private airport transfers, full-day excursions outside Vienna, are offered at discounted rates and require an additional payment. With these offers, you can still save over 60% compared to regular prices.
Some experiences also offer optional upgrades. 

No, you don't. The Vienna E-pass is a fully digital pass, delivered instantly to your email after purchase. You’ll receive your pass ID along with a QR code and a link to access and manage your pass easily. Everything can be controlled through the Vienna E-pass customer panel, making your experience smooth and hassle-free.

The Vienna E-pass counts calendar days, not 24-hour periods. For example, if you activate a 3-day pass on a Tuesday, it will expire on Thursday at 23:59. Please note that the pass must be used on consecutive days without any breaks.

The Vienna E-pass is available for 1, 2, 3, or 4 consecutive days. You can use your pass within the dates you select through your customer panel, making it easy to match your sightseeing plans.

Yes, the Vienna E-pass is valid for consecutive days. For example, if you activate a 3-day pass on the 14th of the month, it will be valid on the 14th, 15th, and 16th, expiring at 23:59 on the 16th.

The price of the Vienna E-pass varies depending on the duration and whether it’s for an adult or a child. Longer-duration passes offer greater savings. Please check our pricing page for up-to-date rates.

All payments are processed in Euros. If your bank account is outside the Eurozone, your bank will automatically convert the amount based on your country’s central bank exchange rate.

Yes, you can upgrade! If you purchase a 2-day pass and later decide to extend it to 3 or 4 days, simply contact our customer support team. You’ll just need to pay the difference. Please note: upgrades are only possible before the pass expires and must be for consecutive days.

Absolutely! The Vienna E-pass is fully digital. You can buy it online at any time—even after you arrive—and start using it immediately after purchase.

Children aged 5 to 12 are eligible for a child pass. Most attractions allow children under 5 to enter free of charge, so no pass is necessary. However, a few attractions like theme parks or aquariums may require a ticket for children under 5, which can be purchased at the entrance. Feel free to contact our support team for specific attraction policies.

Yes, it’s recommended. A copy or a photo of the ID on your phone is usually sufficient. Some attractions may ask to verify the age for child passes or require adult ID for security purposes.

The Vienna E-pass already offers savings of up to 70%. Currently, we do not offer additional discounts for seniors or students (outside the standard child pricing). If you have a group of more than 10 adults, please fill out the group enquiry form, and our team will respond within 24 hours.

Discount codes are offered occasionally. To stay informed about special offers and promo codes, please subscribe to our email list—you’ll be notified when discounts become available.

Your digital pass is generated and emailed automatically within a minute after purchase. If you don’t see it, please check your spam or junk folder. Still missing it? Contact us via live chat or email, and we’ll assist you right away.

You can purchase the Vienna E-pass up to 2 years before your trip! Early purchase allows you to plan your reservations and itinerary without worry. Your pass only activates with your first use, not when you make reservations.

Yes, you can! Purchase your Vienna E-pass online and receive your digital pass within minutes. You can start using it right away.

Yes! You can buy the Vienna E-pass in the name of the person you want to gift it to. It’s a perfect present for anyone planning to explore Vienna.

The Vienna E-pass guarantees savings compared to regular ticket prices. You can find the standard gate prices for each attraction on the Vienna Attractions page.

The Vienna E-pass covers most of the city’s top sights and must-visit attractions. You can access major landmarks without paying extra. Check the full list of included attractions for details.

Each attraction can be visited once with your Vienna E-pass. Our system tracks your visits, and a second entry to the same attraction is not permitted.

Most attractions are open year-round. However, some may adjust opening hours during national holidays, such as January 1st. A few museums may close one day each week. Full opening day information for each site is available on the attractions page.

You can view the current opening and closing times for all included attractions on the Vienna Attractions page.

Some attractions outside central Vienna include transportation options. For others, you can easily use public transportation. Your Vienna E-pass comes with a public transport map and a detailed digital guidebook showing how to reach each location smoothly.

Some experiences included with the Vienna E-pass require advance reservations—such as special events or day trips outside the city. You can easily book these through your pass account. Once your reservation is confirmed, the provider will send you an email with all the details, including any applicable pick-up time. Just show your digital pass (QR code) to the guide or staff, and you're good to go!

Reservations can be made up to 24 hours before the activity or tour you plan to attend. We recommend booking early to secure your preferred date and time.

Yes. Once your reservation is submitted, our partner provider will send you a confirmation email. If your selected tour includes pick-up service, the meeting time and location—usually your hotel lobby—will be clearly stated in that message.

Once you purchase your Vienna E-pass, you'll receive an access link to your pass management panel. To book an attraction, simply click on the “Reserve Tour” option, fill in your preferred date and hotel details, and submit the form. You’ll receive confirmation within 24 hours from the tour provider.

The Vienna E-pass is valid for two years from the date of purchase. If your travel plans change, you can simply use your pass at a later date. Since activation only happens with your first use or reservation, there’s no pressure. Additionally, you may cancel your pass anytime within two years if needed.

The Vienna E-pass guarantees savings compared to the standard admission prices.
If you feel tired, miss the opening times of attractions, can’t join a guided tour, or only visit a few places, don't worry. We calculate the standard gate prices of the attractions you did visit (listed on our attractions page).
If your total value is lower than what you paid, we’ll refund the difference within 4 business days after you apply.

Please remember: Attractions that require reservations must be canceled at least 24 hours in advance to avoid being counted as used.

Yes, you can! If you cannot use your Vienna E-pass, simply contact our customer support team. We will update the pass ownership details immediately, and the new traveler can start using it.

We accept Visa, Mastercard for secure and convenient online transactions.

Yes, purchasing your Vienna E-pass online is completely safe. Our website uses secure encryption, and we do not store your credit card information after the transaction. Your personal data remains private and protected at all times.

After completing your purchase, your Vienna E-pass will be sent instantly to the email address you provided. The email will include your digital pass with a QR code, a detailed Vienna guidebook, a metro map, and access links to manage your pass and make reservations if needed.

Download the Vienna E-pass app from the Google Play Store or Apple App Store.
Click on “My E-pass” and enter your E-pass ID to access your pass instantly.
You can easily view attractions, manage your reservations, and organize your trip all in one place.

No problem! Please contact our customer support team, and we will resend your confirmation email immediately to the address you provided during purchase.

Your confirmation email includes a link to your Vienna E-pass customer panel, where you’ll find your QR code and pass ID.
You can use this digital pass for entry to most attractions. However, for attractions requiring advance reservations, you must book through your customer panel.

No printing is necessary. Simply show your digital pass from your mobile device when visiting attractions.
If you prefer, you can take a screenshot or print a copy in case you are without internet access during your visit.